Category Archives: Customer Services

Customer Magnetism Ranked as Number One Mobile Marketing Company by topseos.com for October 2011

Posted by on October 13, 2011 1 comment

Customer Magnetism Ranked as Number One Mobile Marketing Company by topseos.com for October 2011












(PRWEB) October 07, 2011

The independent authority on search vendors, topseos.com, has released their list of the best mobile marketing companies for October 2011. Customer Magnetism was named the number one mobile SEO company in a list of the top ten mobile marketing companies in the United States. Over one hundred companies providing services that focus on mobile platforms were considered for this list.

As the result of a meticulous evaluation process, Customer Magnetism has been named the best mobile marketing company based on their performance in achieving high rankings for mobile search engines and services. Customer Magnetism also provides online marketing services ranging from search engine optimization to pay per click management.

The dedicated team of researchers also connects with customers of the mobile marketing company to identify key aspects of the customer relationship between service provider and customer. The research team tasked with evaluating Customer Magnetism found a dedication to customer satisfaction and alleviating problems which the customer may have with the services provided. The business practices of each company were also evaluated to understand their ethical standards and how they conduct business.

Customer Magnetism has also been listed on the lists of top service providers in other categories including search engine optimization, pay per click management, and reputation management. In addition to their mobile marketing services, Customer Magnetism provides numerous online marketing services which can provide additional benefit to their customers.

Companies listed as a top service provider in mobile marketing are companies who have proven to topseos.com their competency in providing mobile SEO services. These mobile marketing companies have a history of success and customer satisfaction that provide their customers with confidence in the services they provide. Those looking for a company which is able to perform well for mobile devices and platforms should consider Customer Magnetisms for their mobile marketing projects.

ABOUT topseos.com

topseos.com is a well-known independent authority on search vendors. Established in 2002, the goal of topseos.com is to recognize and rank those individuals or companies providing the best online marketing services all over the world. A specialized team of researchers examine thousands of applicants each month who are seeking to be ranked as a top internet marketing service provider by the independent authority. This website is being visited daily by thousands of visitors all over the world looking for the best services available. The website also provides various types of facilities other than the independent rankings which provide useful information to customers and providers of online marketing services.

To view the complete list of the Best Mobile Marketing Companies visit:

http://www.topseos.com/rankings-of-best-mobile-marketing-companies

To learn more about Customer Magnetism visit:

http://customer-magnetism.topseos.com/

# # #





















Vocus©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.







Customer Magnetism Ranked as Number 4 Best Local SEO Company by topseos.com for September 2011

Posted by on October 7, 2011 1 comment

Customer Magnetism Ranked as Number 4 Best Local SEO Company by topseos.com for September 2011












(PRWEB) September 09, 2011

topseos.com, the independent authority on search vendors, has released their list of the top 10 best local SEO companies in the industry. Customer Magnetism was listed as the fourth best local search company at the conclusion of the evaluation process among 10 companies selected as the ten best service providers providing localized SEO services among thousands of service providers.

Customer Magnetism offers an online marketing service with a specific target to local services in their local SEO services to assist business owners who have a single or multiple locations in the United States. Their service assists business owners at having their locations found on services ranging from Google Maps to services which display local businesses to those traveling across the United States. The services provided by Customer Magnetism achieve this through a comprehensive approach to local search marketing.

The list of the best local SEO service providers released by topseos.com was created by a dedicated team of researchers who meticulously evaluate thousands of local search marketing companies to identify and rank the best service providers in the industry. This process involves the use of a set of evaluation criteria which has been in development by topseos.com since 2002. This set of evaluation criteria includes the five most important aspects of local search services for companies looking to improve their local business for customers looking for services specifically in their area. Local search services work best for companies who have physical locations and are looking to appear to their customers effectively through local services. Aspects which are covered in the evaluation of local search services include the following: Needs Analysis, Keyword Selection, Optimization, Localization, and Reporting.

Through the process of evaluation, Customer Magnetism has displayed strong principles which has allowed for them to obtain high marks in these five aspects in evaluation for local SEO services. topseos.com also connects with the customers of each local SEO agency companies to better understand the quality of customer service and a service provider’s overall dedication to customer excellence. The research team connected with at least three customer references of Customer Magnetism which revealed a strong communication with clients and an appreciation for customer satisfaction.

The companies who are featured in the list of the best local search companies are service providers who have a history of strong optimization for businesses with a physical presence in their areas. topseos.com is confident that Customer Magnetism offers a service that is comprehensive and effective in optimizing their clients for localized search services and map services. Those looking to expand their local businesses should consider Customer Magnetism for their local search services.

About topseos.com

topseos.com is a well-known independent authority on search vendors. Established in 2002, the goal of topseos.com is to recognize and rank those individuals or companies providing the best online marketing services all over the world. A specialized team of researchers examine thousands of applicants each month who are seeking to be ranked as a top internet marketing service provider by the independent authority. This website is being visited daily by thousands of visitors all over the world looking for the best services available. The website also provides various types of facilities other than the independent rankings which provide useful information to customers and providers of online marketing services.

To view the complete list of the Best Local Search Companies visit:

http://www.topseos.com/rankings-of-best-local-seo-companies

To learn more about Customer Magnetism visit:

http://customer-magnetism.topseos.com/

###





















Vocus©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.







Cross Country Home Services Joins Customer Experience Professionals Association as Founding Corporate Member

Posted by on September 1, 2011 1 comment

Cross Country Home Services Joins Customer Experience Professionals Association as Founding Corporate Member










Fort Lauderdale, FL (PRWEB) August 29, 2011

Cross Country Home Services (CCHS), the leading provider of home warranties, home service plans and homeowner emergency assistance programs, today announced it is a Founding Corporate Member of the growing Customer Experience Professionals Association, a global, non-profit industry trade group. As a Founding Corporate Member, CCHS will help strengthen the organization’s mission of advancing customer experience management best practices.

Members of the Customer Experience Professionals Association, or CXPA, are involved with developing, envisioning, managing and optimizing how businesses and other organizations interact with their clients and customers. There are many industry stakeholders involved in the association, including customer experience professionals from various companies and vendors supporting those companies’ customer service efforts.

The CXPA was formed in the spring by respected customer experience experts Bruce Temkin and Jeanne Bliss, and provides its members with extensive research, education, and networking opportunities. It is also focused on enhancing the customer experience.

CXPA members, including Cross Country Home Services, are given valuable opportunities for professional development and networking. The association strives to deliver a broad array of benefits to its members, who work together in an effort to promote respect of the customer experience discipline to both businesses and customers, and to establish the best customer service practices for their industries.

For additional information about Cross Country Home Services and its efforts to enhance the customer experience for its clients, visit http://www.cchs.com.

About Cross Country Home Services (CCHS):

CCHS is not just the leading provider of home warranties, home service plans and homeowner emergency assistance programs – it is also a team of people who are passionate about making home ownership easy by adapting to customers’ needs in our changing environment. For more than 25 years, CCHS has provided a highly flexible, “out-of-the-box” platform for major national and regional clients in the financial services, utility, insurance, membership, appliance manufacturing and real estate industries. The company’s comprehensive product suite – which includes home service plans, home maintenance, energy efficiency products, emergency home assistance, line protection and custom products – is designed to offer clients both standardized and highly flexible home services solutions to meet their unique needs.

Based in Fort Lauderdale, Florida, CCHS is a member of the Cross Country Group, one of the largest privately-held providers of customer service programs in the United States.

###





















Vocus©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.







Customer Service Speaker Micah Solomon to Give Keynote Address at 2011 Michigan Grocers Association?s Fall Conference

Posted by on July 31, 2011 1 comment

Customer Service Speaker Micah Solomon to Give Keynote Address at 2011 Michigan Grocers Association’s Fall Conference










Bellaire, MI (PRWEB) July 30, 2011

Customer service speaker and #1 bestselling author Micah Solomon will share his techniques for building loyal, profitable relationships with customers when he takes the podium Tuesday September 13 at Shanty Creek’s Lakeview Hotel (Bellaire) as a keynote speaker at The Michigan Grocers Association’s 2011 Fall Conference.

Solomon, who The Financial Post calls the “New Guru of Customer Service Excellence,” will share ways to decisively eliminate the threat of competition by transforming everyday interactions with customers into strong and long-term business alliances. Solomon’s uniquely visual presenting style will provide MGA conference participants with ways to strengthen their customer bond in order to build true loyalty, in spite of the state of the economy and the frustrations of commodity-style pricing wars.

Micah Solomon is co-author of the recent #1 customer service bestseller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization, and a sought-after customer service and customer experience consultant and speaker. He specializes in creating five-star customer service with an eye toward bottom line results. Solomon’s techniques and achievements in customer service and entrepreneurship have been featured in Fast Company, Forbes.com, Seth Godin’s worldwide bestseller Purple Cow, Retail Customer Experience, Retail Online Integration, Portfolio.com, Bloomberg BusinessWeek, Information Week, etc.

Micah Solomon has been chosen by Inc. Magazine in recent months in an expert capacity for their Customer Service Makeover and called on by Entrepreneur, The Boston Globe, Los Angeles Times, Bloomberg BusinessWeek, and other media outlets in similar roles. He appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and NBC television programming. He is a sought-after keynote speaker and adviser to corporations and professional organizations.

About The Michigan Grocer’s Association and the MGA Fall Conference

The Michigan Grocers Association (MGA), founded in 1898, is Michigan’s most respected and best connected food industry association. MGA is the leading advocate for the state’s food industry, representing the business interests of retailers and their suppliers in daily communication with Legislators, regulatory agencies and the public. Information available at http://www.michigangrocers.org/

The MGA Fall Conference, “Innovation and Inspiration in the Food Business,” will be held September 11-13 at northern Michigan’s fabulous Shanty Creek Resort. Registration information is available at http://www.michigangrocers.org/e_fallconf.htm


About Micah Solomon

Micah Solomon is a customer service speaker, #1 bestselling author, customer experience expert, company culture guru, entrepreneur, and business leader. He has been named by The Financial Post “The New Guru of Customer Service Excellence.” He specializes in creating five-star customer service with an eye toward bottom line results. He built his company, Oasis Disc Manufacturing, from a one-man basement operation into a market leader in the independent entertainment field—a story well known to readers of Fast Company, Success Magazine, Inc. Magazine, Seth Godin’s marketing bestseller Purple Cow, The Atlanta Journal-Constitution, and the other outlets where profiles and case studies about Micah have appeared. He was an early investor in MacSpeech, the Apple-related startup recently acquired by Nuance. Solomon offers information and free resources at http://customerserviceguru.com

For more information:

Micah Solomon, http://micahsolomon.com or (484)343-5881(cell)

###







Attachments


















Vocus©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.







Retailer Golfballs.com Leads Field with Live Video Customer Service

Posted by on July 31, 2011 1 comment

Retailer Golfballs.com Leads Field with Live Video Customer Service











ooVoo Video Chat

Lafayette, La (PRWEB) July 25, 2011

With today’s e-commerce customers expecting more and better personalized service, it has become increasingly important for companies to innovate to build lasting customer relationships.

Golfballs.com, a leader in personalized golf balls and equipment, has done just that. Using a new technology to offer live video customer service, it now provides a unique way to help customers online. Now, in addition to standard live web chat, Golfballs.com customers may choose to chat with a service representative live and via two-way video.

“Our company is built for a high level of customer service, so this face-to-face evolution is perfect for us,” said Golfballs.com president and CEO, Tom Cox. “For example, if a customer wants to see an actual 360-degree view of a golf club, held in someone’s actual hand, or a side-by-side real-life comparison with another club, our video chat provides that functionality.”

ooVoo is an online video chat and conferencing service that allows people to communicate via a live video stream over the Internet. Golfballs.com now uses this technology and incorporates it into its current customer service chat feature.

“IP-based video conferencing technology has been out for over a decade,” Cox said, “but it took a company like ooVoo to build an in-browser application to make it practical for use in the customer service environment. Our part of the software development was to write a customer service alert and queuing application that runs using their platform.”

Cox said that browser-based video chat is actually easier than installing a client-based system. The customer simply clicks the “Video Chat” option for live help at any time during the shopping process. Within seconds they are connected with a Golfballs.com customer service representative, face-to-face. There is no need to download any software other than Java to use the feature, and the only necessary hardware is a microphone and speakers. If the customer also has a webcam, they will be viewable by the customer service representative.

“We have been testing our new video customer support for about two months now,” Cox said, “and so far our customers have been very receptive to it. Much like when we started using text chat ten years ago, most of the customer interaction has been to check the status of an order. But we have actually taken several orders face-to-face. The more ubiquitous video becomes, the more customers are going to demand face-to-face interaction.”

Online video chat has been on the rise for years and is steadily becoming more mainstream. Microsoft recently purchased Skype, and there have been announcements of a Skype video interface feature becoming available on Facebook. These services are also being integrated onto smartphones, allowing people to bring video conferencing with them at all times. Apple’s latest generation of iPhone has video chat built into its operating system. As the technology becomes available, companies are able to utilize these innovations to bring a better online shopping experience to e-commerce.

“There’s no substitute for having the technology to give your customers exactly what they want,” Cox said. “Technology aside, this new service simply allows Golfballs.com to create a more complete and differentiated approach to helping customers online.”

###









Attachments

















Vocus©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.







Custom Storage Expands Offerings with New Advanced Certifications and Specializations in UCS, Cisco, VMware and FlexPod

Posted by on July 31, 2011 1 comment

Custom Storage Expands Offerings with New Advanced Certifications and Specializations in UCS, Cisco, VMware and FlexPod











Scottsdale, AZ (PRWEB) July 28, 2011

A Cisco Premier Partner, Custom Storage announces the successful completion of three key specializations, including VMware, Advanced Unified Computing Solutions (UCS), and FlexPod™.

The new certifications and specializations allow Custom Storage to provide a superior level of expertise in building secure, highly reliable, scalable network environments that maximize current customer investments. With the new certifications and specializations in UCS, Cisco, VMware and FlexPod™, Custom Storage helps customers:


    Accelerate transition to the cloud with FlexPod™
    Architect and deploy integrated data centers server solutions with Advanced Unified    Computing Solutions
    Deliver IT as a service, reduce costs, and build a self-managed virtual infrastructure with VMware
    Become significantly more nimble and flexible in serving their core business and their own customers

Custom Storage provides customers with integrated products, solutions and services that include NetApp’s innovative storage and data management solutions, industry-leading Cisco networking and VMware’s virtualization and cloud infrastructure solutions. This is accomplished via the Imagine Virtually Anything Alliance, through which Cisco, NetApp, and VMware provide a shared, unified architecture that is the foundation for cloud computing and the realization of IT as a service.

Custom Storage is already considered one of the most well-respected companies in the industry by both customers and manufacturing partners alike. The early adoptions of these additional specializations serve to augment an already impressive resume of technical expertise, experience and reputation for exemplary customer service.

“At Custom Storage, we’re fanatical about providing the best customer experience possible,” says Larry Gentry, President, Custom Storage. “We strive to deliver solutions based on years of experience with multiple environments and successful implementations. Our engineers are highly trained and certified to question, understand and present long term, bundled solutions not available elsewhere. We strongly believe we have a competitive advantage–we offer more than simply reselling products.”

“Custom Storage is committed to customers. Their recent completion of Advanced Unified Computing Technology specialization from Cisco is just another example of how they continue to provide expert knowledge and solutions value to their customers,” says Carol Kinney, Vice President and Regional Sales Manager, Cisco Solutions, Avnet Technology Solutions, Americas. “By taking advantage of Avnet’s strong relationship with Cisco and FlexPod™ Services, Custom Storage is able to add significantly more value in services and solutions to their portfolio.”

For more information about Custom Storage, visit http://www.CustomStorage.com, or call             (480) 760-2100.

About Custom Storage

Custom Storage specializes in architecting and implementing complex information management solutions designed to leverage virtualization and reduce costs while providing high availability, application performance improvements and improved data protection techniques. Custom Storage is privately held and is headquartered in Scottsdale, AZ. To learn more about Custom Storage and the Imagine Virtually Anything Alliance between Cisco, NetApp and VMware, call (480) 760-2100. Visit Custom Storage online at http://www.customstorage.com.

###





















Vocus©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.







Customer-Service-Live.Com Offers Free Customer Service To Businesses in North America and the Caribbean

Posted by on March 8, 2011 1 comment

Customer-Service-Live.Com Offers Free Customer Service To Businesses in North America and the Caribbean










Jersey City, NJ (PRWEB) May 24, 2011

Do you want excellent customer care service for your large or small business? customer-service-live.com now provides free customer support to selected websites and businesses. The service provides live chat and phone services to enable the growth of companies and enterprises. It is a fact that good customer services can lead to increased client satisfaction and even increase clientele. customer-service-live.com guarantees this.

“We are extremely excited about our free service as it will improve customer satisfaction for the websites that uses it,” said Ian Watson, Marketing Representative of customer-service-live.com. “Customer service is one of the most important factors in achieving business success; that’s why we have decided to offer this service to the masses.”

Jim Douglas, a client of the company had this to say about his experience with customer-service-live.com: “I was thoroughly impressed with the quality of information that my customers received using this service. The agents were thoroughly trained and my clientele benefited from their knowledge.”

All free services offer by customer-service-live.com are hosted on their site and fully managed and staffed by Nos Sol.

About Customer Service Live

customer-service-live.com is a free outsourcing customer service that was launched in April 2011. Support is provided by Nos Sol that has a experience set of employees and mangers with over 15 years of customer service experience.

Contact:

Ian Watson

Marketing Rep

Customer Service Live

ian.watson(at)customer-service-live(dot)com

customer-service-live.com

###





















Vocus©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.